Something not right? You have 7 days.
You can return or exchange most items within 7 days of delivery, as long as they are unworn, unwashed and still have their tags. Tell us on WhatsApp first so we can arrange the pickup.
Unstitched fabric that has been cut. Once it is at the tailor, we cannot resell it. Check the fabric and the length as soon as it arrives, before you send it for stitching.
Made-to-measure items cut to your own measurements, patches that have been stitched onto a garment, and anything on a clearance or final-sale listing.
Size exchanges on stitched suits are free within the returns window — we cover the courier both ways if the size is wrong. Exchanging for a different design is treated as a return plus a new order.
Wrong item, missing piece, or a fault in the fabric — send us a photo on WhatsApp within 48 hours of delivery and we will replace it or refund you in full, including delivery. You do not pay the return courier in that case.
Once the item is back with us and checked, refunds are sent by bank transfer within 5–7 working days. We refund the item price; the original Rs 250 delivery charge is only refunded if the fault was ours.
Message us on 0300 123 4567 with your order number and a photo of the item. We will confirm whether it qualifies and arrange the pickup. Please do not send anything back before we have confirmed it.